Job title: Sales representative
Job Type: Full-time
Status: Urgent
Location: Toronto, ON
Pay: From $40,000 a year
Work Location: In person
ABOUT THE EMPLOYER
Teleperformance is an organization primarily known for its expertise in providing customer experience management services,With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely, They excel in areas such as customer care, technical support, sales, and back-office -services for clients across various industries.
The company is recognized for its global presence, innovative solutions, and commitment to delivering high-quality customer service experiences. Additionally, Teleperformance is known for its investment in technology, employee training, and continuous improvement to meet the evolving needs of its clients and their customers.
JOB DESCRIPTION
As a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the world’s best clients in the website and domain hosting business.
Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.
BENEFITS
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Weekly Friday socials, trivia nights, games, and movie outings.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
RESPONSIBILITIES
Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management.
Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the world’s best clients in this industry.
Reach assigned sales target.
Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota
Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
Master knowledge on one or several core products.
Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities
Manage daily activities independently and proactively based on customer needs and incentives.
QUALIFICATIONS
Associate’s degree or certification from an accredited program for technical and/or GED/ High school education required.
1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)
1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience
Strong verbal and written communication skills to pitch on the phone and compose compelling
Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
WORK LOCATION
Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
Hybrid setup, 4 weeks of product training will be on-site.
ABILITY TO COMMUTE
Remote
EXPERIENCE
Teleperformance is known for its extensive experience in providing customer experience management services to clients worldwide,they have accumulated significant expertise in areas such as customer care, technical support, sales, and back-office services.However, the company is also open to training individuals who demonstrate the right qualities and potential, even if they do not have prior experience in these specific fields.
