Job Title: Retail salesperson
Status: Full-time, Permanent.
Wage: $28-$30/hour
Location: Brampton, ON
ABOUT THE EMPLOYER
The UPS Store network in Canada, the largest chain of print & copy centers in the country, is also Canada’s largest franchised chain of business service centers, forming part of a North American network of over 4,700 business service centers.
JOB DESCRIPTION
Are you ready to join The UPS Store team? As a Retail Salesperson, you’ll be at the heart of our operations, providing exceptional service and driving sales in our print & copy centers and business service hubs.
Your role is multifaceted: you’ll be the friendly face that greets our customers, guiding them through our range of products and services. Whether it’s helping them with printing, copying, packaging, or shipping needs, your expertise and assistance will be invaluable.
But it’s not just about transactions – it’s about building relationships. You’ll actively engage with customers to understand their needs, making personalized recommendations and upselling additional services when appropriate. You will also play a key role in keeping our store running smoothly. From processing orders accurately to maintaining a clean and organized workspace, attention to detail is essential.
As part of our team, we expect you to embody our commitment to excellence. Strong communication skills, sales acumen, and a customer-centric mindset are essential. You should thrive in a collaborative environment, working alongside your colleagues to achieve shared goals.
JOB SPECIFIC REQUIREMENTS
Qualifications:
Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months in a related field
RESPONSIBILITIES
Operate cash register: As a retail salesperson, you’ll be responsible for efficiently operating the cash register to process customer transactions accurately. This includes handling cash, credit card payments, and providing customers with receipts.
Operate computerized inventory record keeping and re-ordering systems: You’ll utilize computerized inventory systems to track stock levels, update inventory records, and place re-orders as needed to ensure adequate product availability for customers.
Provide advice about merchandise: Customers may seek your expertise and guidance on various products sold in the store. You’ll need to be knowledgeable about the merchandise, including features, benefits, and usage, in order to provide helpful advice and recommendations.
Assist in display of merchandise: You’ll play a role in maintaining an attractive and organized display of merchandise throughout the store. This may involve arranging products on shelves, setting up promotional displays, and ensuring signage is accurate and visually appealing.
Maintain sales records for inventory control: Keeping accurate sales records is crucial for inventory management. You’ll be responsible for recording sales transactions, monitoring inventory levels, and identifying any discrepancies or trends that may require attention.
Train staff: As an experienced retail salesperson, you may be involved in training new hires or providing ongoing guidance to existing staff members. This includes sharing product knowledge, demonstrating sales techniques, and reinforcing customer service standards.
Perform data entry: Data entry tasks may be necessary for various aspects of store operations, such as updating customer information, inputting sales data, or generating reports. Attention to detail is essential to ensure accuracy in data entry tasks.
Provide customer service: Customer service is a top priority in retail. You’ll interact with customers daily, addressing inquiries, resolving complaints, and ensuring a positive shopping experience for every customer.
Advertise and/or promote products, sales, or services: In addition to assisting customers in-store, you may be involved in promoting special offers, sales events, or new product launches. This could include creating promotional displays, distributing flyers, or engaging customers through digital channels.
TRANSPORTATION/TRAVEL INFORMATION
Own transportation
WORK CONDITIONS AND PHYSICAL CAPABILITIES
Fast-paced environment: Working in retail can be dynamic and fast-paced, with a constant flow of customers and tasks to manage. You’ll need to be adaptable and able to work efficiently under pressure to meet customer needs and store requirements.
Handling heavy loads: As part of your responsibilities, you may be required to lift and carry heavy boxes or packages, especially when assisting customers with large or bulky items. Proper lifting techniques and physical stamina are important to prevent injuries.
Overtime required: During busy periods or special events, overtime may be necessary to ensure adequate staffing levels and meet customer demand. Flexibility in your schedule to accommodate additional hours is essential.
Physically demanding: The role of a retail salesperson can be physically demanding, requiring prolonged periods of standing, walking, and repetitive movements. Stamina and physical fitness are important to sustain performance throughout your shift.
Repetitive tasks: Many tasks in retail involve performing similar actions repeatedly, such as ringing up purchases, restocking shelves, or folding clothing. Maintaining focus and efficiency while completing these tasks is key to maximizing productivity.
Attention to detail: With a focus on providing excellent customer service and accurate transactions, attention to detail is critical. You’ll need to carefully check product labels, prices, and transaction totals to ensure accuracy and prevent errors.
Tight deadlines: In a retail environment, there may be tight deadlines to meet, such as restocking inventory before store opening or completing end-of-day procedures within a specified timeframe. Effective time management and prioritization skills are essential to meet these deadlines consistently.
PERSONAL EXPERIENCE AND SKILLS:
Adaptability: You should be able to adjust quickly to new situations, whether it’s changes in customer demand, store procedures, or team dynamics.
Collaborative: Collaboration fosters teamwork, enhances productivity, and ensures a positive work environment where everyone can contribute to achieving common goals.
Goal-oriented: Setting and striving towards specific sales targets or performance objectives is important in retail. Being goal-oriented motivates you to work diligently and persistently towards achieving desired outcomes, both individually and as part of a team.
Hardworking: Retail can be demanding, requiring dedication and effort to meet customer needs and achieve business objectives. Being hardworking involves putting forth your best effort, even when faced with challenges or obstacles.
Integrity: Upholding high ethical standards and honesty is fundamental in retail. Customers and colleagues alike rely on your integrity to trust in the products and services offered and to maintain a positive reputation for the store.
Positive attitude: A positive attitude can make a significant difference in customer interactions and workplace morale. Approaching tasks with enthusiasm, optimism, and a willingness to help creates a welcoming atmosphere and enhances the overall customer experience.
Quick learner: In a fast-paced retail environment, the ability to quickly grasp new information, processes, and technology is invaluable. Being a quick learner allows you to adapt to changes efficiently and perform effectively in your role.
Dependability: Customers and colleagues need to rely on you to fulfill your responsibilities consistently and accurately. Being dependable means showing up on time, meeting commitments, and completing tasks with reliability and consistency.
Flexibility: Retail schedules and duties can vary, requiring flexibility to accommodate changing needs and priorities. Whether it’s adjusting your work hours, taking on additional tasks, or assisting in different areas of the store, flexibility is essential for success.
Reliability: Being reliable goes hand in hand with dependability, ensuring that you can be counted on to fulfill your obligations and deliver results consistently over time.
OTHER BENEFITS
Parking available: Convenient parking facilities are provided for employees, ensuring ease of access to the workplace without the hassle of searching for parking spaces or incurring additional costs.
Work Term: Permanent: This position offers stable and long-term employment, providing security and stability for individuals seeking a permanent role in the retail industry.
Work Language: The primary language of communication and operation in the workplace is English, facilitating clear and effective communication among team members and with customers.
Work Hours: Employees can expect to work a standard workweek of 35 to 40 hours, allowing for a consistent schedule and predictable hours to balance work and personal commitments.
WORK SITE ENVIRONMENT
Non-smoking
APPLY ONLINE
